The Company
Established in 1971, BHE Services specialises in the provision of plumbing services and the installation and maintenance of heating systems. Today, this capability extends from conventional domestic heating systems to the very latest in renewable energy technologies for the home.
Our aim is to offer you a complete and comprehensive plumbing, heating and renewable energy service, so whatever your requirements, one call is all it takes.
BHE Services – Our Capabilities:
Our reputation is one of our most treasured assets so we take great care to maintain it. For this reason, we only deliver services at which we excel. Our fields of expertise cover:
Domestic Plumbing & Heating Services
Combi Boilers
Condensing Boilers
Breakdown Callouts
Renewable Energy Technologies
Customer Satisfaction:
Customer safety and satisfaction are two of our main priorities and all BHE Services operatives take the utmost care in maintaining the quality of their workmanship. We strive to provide aesthetically pleasing installations that perform to the highest standards of longevity, efficiency, safety and environmental protection.
Our Philosophy:
At BHE Services, we aim to be a wholly responsible business accountable to our customers, to our employees, to local communities and to the environment. That’s why we take great care to meet all our professional and ethical obligations and to back up our claims with independent accreditations and endorsements.
BHE Services is formally registered under the ISO 9001 international standard for quality assurance and the ISO 14001 international standard for environmental management. We carry full public and employee liability insurance and have an in-company Health and Safety policy as well as an equality and diversity policy.
Improving Customer Service through New Technology:
We are proud of our heritage but we have the ability to evolve and we look constantly to improve customer service in any way we can. We have invested heavily in IT systems and all vehicles have GPS-based locating units that have greatly improved our cost and time efficiencies. This is particularly useful during emergency call-outs because we can quickly and accurately identify the nearest operative with the required skills.
PDAs (Personal Digital Assistant) have been in use for a number of years and our database is updated to meet changing needs - enabling instant paperless communication. This facilitates effective job tracking, makes accurate information readily available to our operatives in the field and enables us to be more precise with appointment times for tenants. In a similar vein, our use of Opti-time scheduling and appointment software helps us to maintain our excellent rapid response performance whilst making us even more efficient in allocating skill sets and reducing the need for travel. This increases performance on any given contract and makes appreciable cost savings, which are routinely shared with customers. Each year worthy causes are chosen to receive a charitable donation.
