Head Office:
Wilkinson House
Radcliffe Rd
Bolton BL3 1RU

Telephone: 01204 450450

Liverpool Office:

7th Floor, Silk House Court
Tithebarn Street
Liverpool L1 2LZ

Telephone: 0151 268 1019

Newcastle Office:

Cuthbert House
City Road
All Saints
Newcastle NE1 2ET

Telephone: 0114 358 2025

Wigan Office:

Unit 16, Rosebridge Court
Rosebridge Way
Wigan WN1 3DP

Telephone: 01204 386447

Sheffield Office:

Watson Chambers
5-15 Market Place
Sheffield S1 2GH

Telephone: 0191 204 9130

Head Office:
Wilkinson House
Radcliffe Rd
Bolton BL3 1RU

Telephone: 01204 450450

Liverpool Office:
7th Floor, Silk House Court
Tithebarn Street
Liverpool L1 2LZ

Telephone: 0151 268 1019

Newcastle Office:
Cuthbert House
City Road
All Saints
Newcastle NE1 2ET

Telephone: 0114 358 2025

Wigan Office:
Unit 16, Rosebridge Court
Rosebridge Way
Wigan WN1 3DP

Telephone: 01204 386447

Sheffield Office:

Watson Chambers
5-15 Market Place
Sheffield S1 2GH

Telephone: 0191 204 9130

Head Office:
Wilkinson House
Radcliffe Rd
Bolton BL3 1RU

Telephone: 01204 450450

Liverpool Office:
7th Floor, Silk House Court
Tithebarn Street
Liverpool L1 2LZ

Telephone: 0151 268 1019

Newcastle Office:
Cuthbert House
City Road
All Saints
Newcastle NE1 2ET

Telephone: 0114 358 2025

Wigan Office:
Unit 16, Rosebridge Court
Rosebridge Way
Wigan WN1 3DP

Telephone: 01204 386447

Sheffield Office:

Watson Chambers
5-15 Market Place
Sheffield S1 2GH

Telephone: 0191 204 9130

A modern system with a condensing boiler is a highly energy efficient practical way to provide warmth for your household.

Due to advances in boiler technology and design over the last 10 years, a modern, well serviced condensing boiler operates at over 90% efficiency reducing your fuel costs and your carbon footprint considerably.

With a wide variety of boilers and fuel types available, from combination boilers which heat the water on demand, to system boilers which heat the water and store it, you can be certain that you are getting the best solution for your household.

We can ensure that you get a central heating system tailored to your individual family’s needs.

For your peace of mind we only install A-rated condensing boilers which are the most efficient on the market.

Gas Safe register

Gas Safe’s scheme took over from Corgi and is a legal requirement in the UK.

The Gas Safe register is there to reassure you that the engineer working in your home is properly trained, completely capable of installing your new central heating safely, and complies with the latest health and safety regulations.

It’s there to protect you, your family, and your home from potentially dangerous installers.

So, while you can rest assured that all our engineers are Gas Safe and work to the highest standards of quality and safety, our company is also certified by the international standards ISO 9001 (Quality Management) and ISO 14001 (Environmental Management).

This means that we have all the policies and procedures in place to ensure that we carry out a safe, high quality, central heating installation.

Recent changes to planning conditions means that sustainable energy solution need to be found for all new build developments.
Our expertly designed Renewable Energy solutions provide a range of technologies which will help meet these challenging planning scenarios as we look to improve the efficiency of our dwelling through sustainable energy solutions:

• CODE for Sustainable Homes
• BREEAM
• Merton style 10% onsite renewable
• SBEM
• SAP
• Domestic & Commercial Energy Assessment
• RHI (Renewable Heating Incentive)
• RHPP (Renewable Heating Premium Payments)
• FiTs

BHE Services offer a full design, installation and maintenance service for Renewable Energy for Construction & Architecture including all the required energy calculations and reports to satisfy Planning Conditions.

BHE Services works closely with architects, M&E consultants, developers, house builders and other contractors to help them choose the right renewable energy solutions for their projects.

With grants and legislation changing constantly, you need to know that the advice you receive is based on genuine knowledge and expertise. BHE services have over 40 years experience in the mechanical & electrical industry and have experts on board ready to take your calls.

So if you are looking for advice or you require a quote for a client or a project, BHE Services has the expertise onboard to deal with your request.

BHE services are a UK award-winning MCS - Microgeneration Certified Company, along with this BHE services holds international standards ISO 9001 & 14001 (Quality & Environmental Management) for Renewable Energy Services.

Contact us Now on freephone – 0800 158 3911

Email – .(JavaScript must be enabled to view this email address)

BHE Renewable Energy Services “For a brighter future”

Water is heated on demand from within the unit itself so there is no need for a copper cylinder in an airing cupboard to store the hot water.
This on demand heating is efficient, reduces energy use and can be a practical solution if there is limited space in your home.
Installation is less disruptive and less expensive than that of conventional boilers and the saving on your gas bills can be dramatic. BHE Services specialize in the installation or upgrade of central heating systems to gas efficient combi boilers in Bolton, Bury, Chorley, Wigan, Manchester, Westhoughton and Leigh.

Why choose a Combi Boiler

• Energy Efficient
• Greener Reduced Emissions
• Heats Water & Radiators
• No Hot Water Cylinder Required
• Reduced Heating Bills
• Instant Hot Water        
• Reduces gas bills
• Low Cost Central Heating

BHE Services are a Gas Safe registered company and have been operating in and around the North West region for over 40 years. We believe in quality, service and excellent customer care.

To arrange a visit or to talk to one of our advisors please contact

01204 450 450 or email .(JavaScript must be enabled to view this email address)

Holidaymakers are prioritising decor over safety when they book their holiday accommodation, new research from Gas Safe Register reveals. Yet, the tragic deaths of two children, caused by dangerous gas appliances in a holiday apartment in Corfu, highlights the importance of gas safety when on holiday.

It is crucial that everyone knows the importance of Gas Safety. If an appliance isn’t annually checked, or has not been installed properly, it can lead to Carbon Monoxide poisoning. Carbon Monoxide is also known as ‘The Silent Killer.’ By ensuring you are being Gas Safe, you can be comfortable in the knowledge that you and those around you are safe.

Gas Safety For Home Owners

What Should I Do If I Suspect An Appliance Is Unsafe?
It is illegal for anyone to use a gas appliance if they suspect it is unsafe. Turn the appliance off and do not touch it until it has been checked by a Gas Safe registered engineer .
If you suspect there is a gas leak you should immediately do the following:
Call National Grid’s Gas Emergency Freephone number: 0800 111 999
Open all the doors and windows
Shut off the gas supply at the meter control valve (if you know where it is)

What Maintenance Needs To Be Carried Out On My Gas Appliance?
HSE strongly advises that all gas appliances, flues and pipework should be installed, regularly maintained and serviced at least annually by a Gas Safe registered engineer .

Do I Have To Use A Gas Safe Registered Engineer To Complete Gas Work?
Anyone employed to work on gas appliances in domestic premises must be a Gas Safe registered engineer and competent in that area of gas work. The gas engineer’s competencies are clearly marked on the back of the engineer’s Gas Safe Register ID card. If in any doubt you can ring Gas Safe Register 0800 408 5500 or check their website to see if the engineer is registered.

Does HSE Recommend The Use Of CO Alarms?
HSE strongly recommends the use of CO alarms as one useful precaution to give advance warning of CO in a property. Importantly alarms should not be regarded as a replacement for regular maintenance and safety checks by a Gas Safe registered engineer . CO alarms cost between £20-£30 and can be purchased in most hardware shops. Before purchasing a CO alarm, always ensure it complies with British Standard EN 50291 and carries a British or European approval mark, such as a Kitemark. CO alarms should be installed and maintained in line with the manufacturer’s instructions

What Gas Appliances Do I Have Responsibilities For?
Any gas appliance that you own and provide for the tenant’s use is included in your legal duties. If a tenant has their own gas appliance that you have not provided, then you have responsibilities for parts of the associated installation and pipework but not for the actual appliance.

There are some good practice measures that you could adopt with appliances that tenants own:
1. Send a reminder to the tenant that their appliances should be serviced and checked for safety each year by a Gas Safe registered , and where possible, offer to include these (at reasonable cost) within gas safety maintenance undertaken on your behalf.
2. At the start of the tenancy, advise the tenant of any flues or chimneys that are unsuitable for the installation of a gas appliance. You may also wish to consider regulating the installation of any appliance by a tenant through the conditions of the tenancy agreement.
3. It is also recommended to include all flues (e.g. chimneys) connected to gas appliances within your landlord’s gas safety check, even where they do not serve appliances provided by the landlord. This may also help to fulfil other legal duties under the Health and Safety at Work etc. Act 1974.

What If I Have Shared ownership Of My Property With Another Housing Company?
If you have shared ownership of your property and the lease is for longer than 7 years the housing company does not have landlord’s duties under the Gas Safety (Installation and Use) Regulations 1998 (GS(IU)R 98). In this situation you would have the same responsibilities as a homeowner.

In situations where a lease is shorter than 7 years then the housing company would be classified as a landlord under GS(IU)R 98. The contract between you and the housing company should clearly state who is responsible for the associated duties for domestic gas safety.

Context courtesy of HSE (Health and Safety Executive) http://www.hse.gov.uk
If you have any other questions regarding Gas Safety please contact BHE Services on 01204 450450 for more information. A member of our fully knowledgeable staff will be happy to answer any questions you may have.

Gas Safe Register is the official list of gas engineers who are qualified to work safety and legally on the gas appliances. Always check you engineer is on the gas safe register www.gassaferegister.co.uk

Whether it’s replacing a time clock, installing a solar water heating system or completely refitting a central heating system, we always promise our customers the same high standard of service. All parts fitted by our operatives carry our extensive guarantee, backed by the assurance that you are using one of the most respected names in the domestic plumbing business. Packaging, waste materials and obsolete items are recycled or disposed of in accordance with our Recycling and Waste Management policies.

Besides our work with heating systems, which are described in more detail on our Domestic Heating Systems page, we also offer a broad portfolio of other services. As domestic plumbing specialists, we can help with almost any related safety, installation, maintenance or emergency work, including:

Annual replacement of shower heads and hoses to prevent Legionella
Test and replacing battery powered carbon monoxide and smoke alarms
Installation of solar water heating systems
Domestic gas heating and plumbing day to day repairs
24 hour emergency call-outs
Local authority maintenance contracts
Voids work from ‘turn on and test’ to full refurbishments
Power Flush
Provision of Natural Gas to test systems when no Gas and Electricity is provided

Gas Safe Register is the official list of gas engineers who are qualified to work safety and legally on the gas appliances. Always check you engineer is on the gas safe register www.gassaferegister.co.uk

It derived from his plumbing firm called Paragon Plumbing Services Ltd which he had founded in the early sixties. The two persons elected to run BHE were Bert Hamilton and Stan Rigby. Bert to manage the central heating and maintenance section and Stan to manage the electrical system. BHE’s full name at this stage was Bolton Heating and Electrical. From the outset there were just two faults engineers, one service engineer, one electrician and one electrical apprentice. At that time and due to a building boom, thousands of gas appliances were being installed and there were very few maintenance companies around. Ronnie recognised the gap in the market and capitalised on it. BHE then went on to install hundreds of gas fired warm air heating systems in many parts of the country with all the ducting being manufactured by PPS Fabrications which Ronnie formed to complement his installation and maintenance business.

Throughout it’s history BHE Services (Bolton Ltd) secured and maintained several contracts with Bolton Council, Salford Council, Little Hulton and Walkden, Accrington Council (now Hyndburn BC), Haslingden and Rawthenstall Council, also housing associations including the Guinness Trust, Contour, Rivers, Homes For Change and Dr Chadwick’s Housing Trust. In addition, part of the head office complex was converted into a gas showroom under the name Classical Gas 22.

Today and for over the past 25 years, BHE Services (Bolton) Ltd has serviced and maintained Wigan Council properties which is now called Wigan and Leigh Housing. With a housing stock of predominantly gas heated properties (approaching 20,500) their number some 55,000 appliances. During this period well over a million services for this authority have been completed. In addition to servicing, BHE Services (Bolton) Ltd has provided and responded to routine maintenance needs including emergency service during and outside normal working hours, including weekends and bank holidays over the same period. Along with domestic heating systems, smoke alarms and Carbon Monoxide alarms are also installed and shower heads with hoses are changed to reduce the risk of legionella. Being in partnership with Wigan and Leigh Housing has meant also partnering with Mears Group PLC and Leigh Building Services.

In testament to it’s success in the 40 years BHE Services (Bolton) Ltd has been in business 5 employees have grown to 73 employees and now BHE Services (Bolton) Ltd has diversified into Renewable Energy Services providing expert advice on solar Photovoltaic panels, solar thermal, air and ground source heat pumps, biomass and wind turbines.

Renewables website www.renewablesservice.co.uk

BHE Services team of engineers have a wealth of experience installing underfloor heating systems these range from small domestic properties to large scale commercial and industrial size premises. These systems include:

Solid Underfloor Heating
Solid underfloor heating is ideal for installing in solid or screeded floors. They have a maximum heat output of 100W/m2 (Watts per metre squared). A great advantage of this is it transfers water from the pipe into the floor which will heat the room more evenly, unlike radiators which are fixed to a certain part of the room.

Floating Floor Heating
These are suitable for using in both new and existing properties, floating floor heating can be installed on solid or timber floors. Floating floors heating have a maximum heat output of 70W/m2 (Watt per metre squared) and amplify heat for the greatest result. Floating floors are available if a solid floor is not ideal for installation e.g structural weight similar to that of solid floor heating.

Suspended Floor Heating
Suspended floor heating is designed specifically for timber/battened floors. This type of under floor heating is ideal for sports halls or anywhere with ‘sprung’ flooring. Suspended floors have a maximum heat output of 70W/m (Watts per metre).

Overlay

Overlay heating systems are installed on top of existing floor covering. They have a maximum heat output of 100W/m2.  It has been proved that Overlay heating systems are 15% more efficient than traditional heating. Because they work at a lower temperature than normal radiators, you will notice a reduction in your bills. They also require no maintenance.

All the systems above can be installed and controlled using a range of smart heating controls which help maximise the potential energy saving for the customer.

For information or for a free no obligation quote please contact us on 0800 158 3911

For many of our clients Gas Servicing is a legal obligation, a task which takes place within every 12 month period. At BHE Services, ‘Gas Safety – Our Priority’ is the adopted motto. It is an assurance that we maintain the highest standards in terms of safety whilst offering the most cost effective solution. The costs associated with annual Gas Servicing reduce as a result of regular programmed maintenance.

Indeed, the overall maintenance costs attributed to heating and hot water installations are reduced. For example, the cost of making an installation compliant as a result of faults found during an annual service is reduced. The need for replacement parts is reduced as regular maintenance prolongs the life of installation.

The need to react to ‘breakdowns’ is reduced which reduces inconvenience and disturbance for the customer and the associated impact on KPI statistics and the landlord’s reputation. 

On-going, programmed Maintenance makes a significant contribution towards gas safety, a hypothesis which is shared by all responsible landlords.

Planned Maintenance –Service Delivery:

With a wealth of experience in Planned Maintenance projects, BHE Services are well placed to deliver planned and programmed works under a variety of procurement guises. However, BHE Services specialise in Partnering agreements in line with ‘Egan’ principles. This has provided scope to offer more than just a straight forward programme of installations, it allows for a collaborative way of working which has been proven time and again to raise resident satisfaction whilst reducing overall costs and timescales.

BHE Services can offer the following with regard to planned maintenance works:

• Full feasibility and cost / value analysis.
• Full design service and specification preparation.
• Resident consultation service.
• Appointment and project briefing.
• Quality audits and checks.
• Accompanied ‘sign-off’ inspections.
• Resident Liaison Officer service.
• Respite facilities.

Reactive Maintenance –Service Delivery:

In addition to reactive day to day maintenance, BHE Services (Bolton) Ltd adopts the ‘4th emergency service’ approach when dealing with out of hour emergency responses. A minimum of three operatives per trade discipline provides cover on a rota basis with an undertaking to respond to all calls within two hours. The organisation has inadvertently discovered that out of hour provision has become a huge strength and therefore the envy of our competitors. KPI statistics provide firm evidence of consistently excellent performance with regard to ‘first time fix’ and responsiveness.

BHE Services offer the following with regard to reactive maintenance works:

• Day-to-day responsive repairs.
• Rapid response.
• Appointmented calls.
• Voids work from ‘turn on and test’ to full refurbishments.
• 24 hour call-out.

Working alongside the Gas Servicing operation, our organisation has a number of highly skilled engineers dedicated to delivering heating renewals and new installations. These teams are not involved in any other aspect of our service and as a result they are experts in their chosen field.

In terms of experience, the Renewal and Installation Service can be traced back to the early days of BHE Services where company founder Ronnie Wilkinson was one of the first engineers to install warm air heating systems in the North West.

BHE Services has the capacity, expertise and ability to offer the following :

• Full ‘wet’ central heating systems. 
• Modern condensing gas powered systems.
• Modern condensing oil powered systems.
• A range of un-vented systems.
• Conventional vented systems (where permitted).

Flue systems.

• Powered flue systems.
• Conventional flue systems.
• Replacement flue liners.
• Twin wall systems..?

Gas Fires.

• Conventional radiant gas fire.
• Decorative fuel effect.
• ‘Flueless’ installations.

At BHE Services we have always placed the client first in offering a ‘value for money’ service. Cost versus value is high on many client’s agendas and to this end we have developed skills in value engineering and undertaking feasibility studies for our clients including a full design service.

An example of this is where we were asked to undertake a large planned programme of full heating replacement works. On further analysis of the project we discovered that existing radiators were in good condition and it was just the out-dated central heating boilers which required an upgrade. This saved the client substantial funds which were then used to deliver works to the wider community than was previously anticipated.

1) BHE Services (Bolton) Ltd is committed to the principles of equal opportunity for all and specifically prohibits discrimination of every type.

2) Our policy is always to ensure that all persons are treated fairly irrespective of their colour, race, sex, sexual orientation, age or youth, religion, political beliefs, trade union membership or non-membership, marital and physical or mental status or any other factors including pregnancy, maternity and paternity.  We will endeavour to provide those who have physical or mental disabilities with specific assistance and arrangements to enable them to work for us wherever and whenever this is reasonably practical.  There will be no differential in pay on the grounds of a persons sex.

3) We expect all employees irrespective of position to comply in every respect with this policy at all times.

4) We expect supervision and management at all levels:

• to ensure the principles in this policy are implemented at all times and to correct employees under their control who breach these principles (and to implement sanctions for anyone continuing to breach these principles);

• to support and encourage employees in their work and to develop themselves within parameters acceptable to them;

• to treat all employees fairly, to listen to and give due consideration to their views and the views of anyone speaking or acting on their behalf.

• where discipline must be applied, to do so fairly and in accordance with natural justice as well as the company’s disciplinary policy;

• to be proactive in watching for any breach of this policy and to take action should such a breach be apparent.

.

Statement of Policy
1. We recognise that discrimination is unacceptable and although equality of opportunity has been a long-standing feature of our employment practices and procedure, we have made the decision to adopt a formal equality between the diverse communities in both employment and provision of services to our clients.  Breaches of the policy will lead to disciplinary proceedings and, if appropriate, disciplinary action.
2. The aim of the policy is to ensure no job applicant, employee or worker is discriminated against either directly or indirectly on the grounds of race, colour, ethnic or national origin, religious belief, political opinion or affiliation, gender, marital status, sexual orientation, gender reassignment, age or disability.
3. We will ensure that the policy is circulated to agencies responsible for our recruitment and a copy of the policy will be made available for all employees and made known to all applicants for employment.
4. The policy will be communicated to all private contractors reminding them of their responsibilities towards equality between the diverse communities in both employment and provision of services to our clients.
5. The policy will be implemented in accordance with the appropriate statutory requirements and full account will be taken of all available guidance and in particular any relevant Codes of Practice.
6. We will maintain a neutral working environment in which no employee or worker feels under threat or intimidated. 
Recritment and Selection
7. The recruitment and selection process is crucially important to any equal opportunities policy.  We will endeavour through appropriate training to ensure that employees making selection and recruitment decisions will not discriminate, whether consciously or unconsciously, in making these decisions.
8. Promotion and advancement will be made on merit and all decisions relating to this will be made within the overall framework and principles of this policy.
9. Job descriptions, where used, will be revised to ensure that they are in line with our equal opportunities policy.  Job requirements will be reflected accurately in any personnel specifications.
10. We will adopt a consistent, non-discriminatory approach to the advertising of vacancies.
11. We will not confine our recruitment to areas or media sources which provide only, or mainly, applicants of a particular group.
12. All applicants who apply for jobs with us will receive fair treatment and will be considered solely on their ability to do the job.
13. All employees involved in the recruitment process will periodically review their selection criteria to ensure that they are related to the job requirements and do not unlawfully discriminate.
14. Short listing and interviewing will be carried out by more than one person where possible.
15. Interview questions will be related to the requirements of the job and will not be of a discriminatory nature.
16. We will not disqualify any applicant because he/she is unable to complete an application form unassisted unless personal completion of the form is a valid test of the standard of English required for the safe and effective performance of the job.
17. Selection decisions will not be influenced by any perceived prejudices of other staff.

BHE Services (Bolton) Ltd (the ‘Organisation’) aims to ensure that its products and services meet the needs of its customers at all times in accordance with contractual requirements, its policies and procedures.

The Organisation operates a Quality Management System that has gained BS EN ISO 9001: 2008 certification, including aspects specific to domestic plumbing , heating and renewable energy services .

Organisation Management is committed to:
1. Develop and improve the Quality Management System
2. Continually improve the effectiveness of the Quality Management System
3. The enhancement of customer satisfaction

The management of BHE Services (Bolton) Ltd has a continuing commitment to:
1. Ensure that customer needs and expectations are determined and fulfilled with the aim of achieving customer satisfaction
2. Communicate throughout the Organisation the importance of meeting customer needs and all relevant statutory and regulatory requirements.
3. Establish the Quality Policy and its objectives
4. Ensure that the Management Reviews set and review the quality objectives, and reports on the Internal Audit results as a means of monitoring and measuring the processes and the effectiveness of the Quality Management System
5. Ensure the availability of resources

The Organisation complies with all relevant statutory and regulatory requirements.
The Organisation constantly monitors its quality performance and implements improvements when appropriate, whilst this Quality Policy is regularly reviewed in order to ensure its continuing suitability.
Copies of the Quality Policy are made available to all members of staff, whilst copies of the minutes of Management Reviews, or extracts thereof, are provided to individual members of staff in accordance with their role and responsibilities as a means of communicating the effectiveness of the Quality Management System.
All personnel understand the requirements of this Quality Policy and abide with the requirements of the Quality Management System as defined in this Quality Procedures Manual. 

It is the Organisation’s objective to operate with, and to maintain good relations with all regulatory bodies.

It is the Organisation’s declared policy to carry out all measures reasonably practicable to facilitate the ability to continually improve environmental performance.  We will:

1. Assess and regularly re-assess the environmental effects of the Organisation’s equipment and operations
2. Adhere to all relevant regulations concerning waste and environmental well-being.
3. Ensure that all sub-contractor operations are in-line with this policy, and that they are aware of their respective responsibilities in the environment.
4. Train all employees in environmental issues.
5. Minimise the production of waste.
6. Minimise material wastage and actively promote the use of recyclable and renewable materials.
7. Minimise energy wastage.
8. Reduce and/or limit the production of pollutants to water, land and air.  All waste is disposed of under controlled conditions when re-cycling and/or the re-use of the materials is not an available option.
9. Control noise emissions from operations.
10. Minimise risk to the general public and employees from Organisation operations and activities

This policy is communicated to all employees, suppliers and sub-contractors and is made available to the public.

All personnel understand their obligations under this policy statement, and abide with the principals and contents of the Environmental Management System Manual.

The Organisation constantly monitors and reviews its environmental performance and this Environmental Policy Statement in order to ensure its continuing suitability, and will implement improvements whenever appropriate.

1) In 2004 BHE Services acquired its own ‘state of the art’ training facility. With assistance from our suppliers and manufacturers, it is fully equipped with a number of ‘live’ installations and appliances ensuring maximum opportunity for operatives to hone their skills as well as learn and develop new ones

2) The training facility is unique in that simulated domestic settings are staged from the front door bell and door mat and a range of other considerations and challenges through to the operative’s departure. It can be seen that this ‘virtual’ setting comprehensively mirrors the challenges faced by operatives working in a customer’s residence. For gas engineers, a fully functional kitchen has been fitted. Adjacent to the kitchen is a ‘lounge area’ which has items of furniture and a gas fire installation, marble hearth and fire surround complete with ‘expensive’ ornaments, and other breakable items. Operational staff undergo training in customer care and BHE Services use scenario based examples to deliver important messages in an enjoyable yet professional way.

3) With our commitment to supporting local communities and working alongside schools and technical colleges, BHE Services has trained over 66 apprentices to date, many of whom remain within the company.

4) Indeed, the company has commenced an apprenticeship programme in Renewable Energy Services. Training will extend to the entire workforce which will ensure that all staff at all levels will gain a full understanding of Renewable Energy and the service we provide and be fully prepared for the changes and developments anticipated in this rapidly growing industry.

Post: Renewable Energy Sales Executive

Accountable to: The Directors

Responsible to: Renewable Energy Project Manager

Job Summary

Responsible for sales of Microgeneration renewable energy solutions in Solar PV, Solar Thermal, Wind Turbines and air/Heat pumps to residential, commercial and construction customers. To plan and carry out all sales activities on assigned accounts or areas. Responsible for ensuring customer satisfaction and managing quality of product and service delivery.

Main Job Tasks and Responsibilities

• develop and maintain a customer database
• generate and qualify leads
• source and develop client referrals
• prepare sales action plans and schedules
• develop and maintain sales and promotional materials
• plan and conduct direct marketing activities
• make sales calls to new and existing clients
• develop and make presentations of company products and services to current and potential clients
• negotiate with clients
• develop sales proposals
• present sales contracts
• maintain sales activity records and reports
• respond to sales inquiries and concerns by phone, electronically or in person
• ensure customer service satisfaction and good client relationships
• follow up on sales activity
• quality checks on product and service delivery
• monitor and report on sales activities and follow up for management
• conduct market research and surveys
• participate in sales events
• monitor competitors, market conditions and product development

Education and Experience

• knowledge of renewable energies
• knowledge of principles and practices of sales
• knowledge of customer service principles
• knowledge of basic business principles
• experience in sales
• experience in making presentations
• proven ability to achieve sales targets

Key Competencies

• planning and organizing
• persuasiveness
• adaptability
• verbal and written communication
• negotiation
• resilience
• stress tolerance
• goal driven

Compensation:

Base salary £20-25k + car allowance + benefits + commission 1-3% – or a ‘commission only’ option on a much higher % for people that want a greater risk and reward approach.

To apply send CV and cover letter to .(JavaScript must be enabled to view this email address).

This job description gives only the principal duties and responsibilities of the post and is not designed to be an exhaustive list and therefore the postholder will be required to undertake various other duties within the general scope of the post implicit in the principal duties.

The Company reserves the right to modify the job description in consultation with the postholder.

1) BHE Services (Bolton) Ltd became ISO 14001 accredited (International Standard in December 2010. The awarding body is ‘Certified Quality Systems’ and the award is applicable to the provision of domestic plumbing, heating and renewable energy services The organisation can demonstrate a reduction in energy consumption and Co2 emissions, further savings are planned as the company develops its strategy

2) As a responsible contractor, BHE Services (Bolton) Ltd has awareness for environmental matters. We have set in place a number of strategies which has reduced any detrimental impact we may have made on the environment during the course of our work. For example, we have always implemented full site waste management plans on all our sites regardless of contract value. Our waste minimisation and recycling policy has been in place for some time..

3) Our Waste Minimisation and Recycling Policy ensure a high level of commitment to good environmental practice throughout all our activities. Systems and procedures have been implemented to encourage the recycling and reuse of materials with a view to minimising the overall levels of waste produced by our organisation. As part of our commitment to protecting the environment and reducing the level of waste, we have adopted the following specific aims:

• Cultivate a work ethic with a high level of awareness for waste minimisation and recycling.
• Promote economy in the use of paper and the selection of print formats and document styles in line with this.

• Encourage the purchase of recycled and sustainable products and materials and those which are suitable for disposal by recycling.

• Favour suppliers who operate according to sound environmental principles and encourage ‘take back’ schemes where applicable.

• Ensure that all employees and sub-contractors adopt the waste hierarchy whilst carrying out their day to day job.

• Encourage segregation of waste at all times and reduce the disposal of waste to landfill.

• Increase recycling of metal, glass, plastic, paper, and cardboard. This will include packaging from boilers, radiators, PV panels and the like.

• All sites regardless of project value will implement Site Waste Management Plans to ensure waste generated on site is minimised.

• All visitors and when applicable sub-contractors are to receive environmental awareness training.

• Approved suppliers need to demonstrate their commitment to environmental and sustainability matters prior to commencement of any contractual relationship. 

Customer Care
1) It can be seen that customers and their homes are treated with the greatest level of respect. When undertaking planned works of any nature, resources are made available to undertake planning, further scheduling and resident consultation activities.

2) BHE Services (Bolton) Ltd will liaise closely with the client organisation to identify where operations require extra careful planning. Having a wealth of experience working within the Social Housing arena, BHE Services are acutely aware that no two customers are alike. Some residents feel the nature of the work is almost routine and has very little affect on their daily activities. However, it is recognised that perhaps more elderly or infirm residents or residents with a disability need to be treated with extra care and consideration.

3) BHE Services can demonstrate further understanding of this aspect of customer care in the following ways :

• Demonstrate flexibility by providing our services at a time which suits the customer.

• Provide easy to understand information about our work.

• Ensure everyone is treated equally and fairly regardless of race, family / marital status, gender, religious belief, age, disability, political opinion or affiliation or sexuality.

• Be sensitive to special needs.

• Recognise the diversity of customers.

• Able to deploy female engineers if required.

• Provide information about progress and invite views on performance

The training facility is unique in that simulated domestic settings are staged from the front door bell and door mat and a range of other considerations and challenges through to the operative’s departure. It can be seen that this ‘virtual’ setting comprehensively mirrors the challenges faced by operatives working in a customer’s residence. For gas engineers, a fully functional kitchen has been fitted. Adjacent to the kitchen is a ‘lounge area’ which has items of furniture and a gas fire installation, marble hearth and fire surround complete with ‘expensive’ ornaments, and other breakable items. Operational staff undergo training in customer care and BHE Services use scenario based examples to deliver important messages in an enjoyable yet professional way.

With our commitment to supporting local communities and working along side schools and technical colleges, BHE Services has trained over 66 apprentices to date, many of whom remain within the company.

Indeed, the company has commenced an apprenticeship programme in Renewable Energy Services. Training will extend to the entire workforce which will ensure that all staff at all levels will gain a full understanding of Renewable Energy and the service we provide and be fully prepared for the changes and developments anticipated in this rapidly growing industry.

History.

• As a dynamic and innovative business, the focus has always remained on growth yet the core values of quality and customer care still remain at the heart of the organisation. It is a family business and this vested interest enables everyone to have a profound appreciation for quality, care and respect. Indeed, this philosophy can be seen to resonate throughout the company to all staff at all levels.

• BHE Services’ main clients are public sector housing providers, housing associations and home owners. They deliver expertise in Gas servicing, responsive and planned maintenance and undertake the installation and maintenance of Renewable Energy technologies.

• The company has held contracts providing services to some 35,000 properties on an annual basis, completing to date over 1 million gas services. A long running Partnership with Wigan and Leigh Homes is in place which has continued successfully for the past 35 years under a number of procurement guises. This contract was renewed 5 years ago for 15 years and operates on a full ‘open book’ basis.

2008 and 2009 Corgi Installer of the Year Runners Up

1) Formed in 1971, BHE Services (Bolton) Ltd rose quickly to become one of the North West’s first major gas maintenance companies.

2) Housing associations and local authorities have always ranked amongst our most valued and important customer groups but home-owners, too, can rely on us for the design, installation, maintenance and repair of essential building services such as central heating, plumbing and renewable energy systems.

3) Today, serving these and other markets, we have an established workforce of over 50 qualified gas operatives, engineers, plumbers and electricians, all of whom hone their skills in our comprehensively equipped in-house training facility. This keeps staff fully conversant with industry best practice and with the demands of current legislation.

4) Despite our traditional roots and adherence to ‘old fashioned’ values such as customer care and respect, we have nevertheless evolved into a very modern and efficient business. We utilise a range of advanced ICT systems – including PDAs for our operatives and GPS tracking in our vehicles – all of which speed response times, aid communication and make it possible to set much more precise appointment times.

5) Moreover, we also enable our customers to take advantage of the very latest renewable energy technologies by advising upon and installing a wide variety of heat pumps, solar photovoltaic arrays, solar water heaters and other products approved under the UK Microgeneration Certification Scheme. Sourced from world-leading manufacturers, these systems not only contribute to a low-carbon future, they also enable our clients to add value to their homes and to benefit from years of low cost, trouble-free energy.

6) To help clients to embrace the benefits of such systems, we now offer an affordable new design and installation service that combines all the advantages of 21st century technology with the customer care and professionalism that only come with decades of industry experience. Tailoring every proposal to the needs of the individual client, we ensure that the solutions we provide are technically sound, financially prudent and engineered to yield the best possible return on investment.

Mike is a Fellow of the Institute of Directors, holds NVQ 4 Business Administration in addition to a variety of trade and industry qualifications.

He is very much a ‘hands on’ Managing Director who has worked up through the ranks after twenty years ‘on the tools’ as a highly experienced gas engineer.

Mike’s devotion to BHE Services (Bolton) Ltd is clearly evident. He provides guidance at a strategic level, is decisive and focussed, yet can immerse himself into operational activities. He plays an active role in attending team meetings and it is not unusual for Mike to help out in the call centre. Mike does not distance himself far from the ‘action’ and this ‘hand-on’ approach sends clear messages that his fingers are very much ‘on the pulse..!’ 

The requirement of service delivery means that a large proportion of the operation takes place away from the office base. Paul makes sure a range of ‘on-site’ activities run smoothly. He is in daily contact with our team of supervisors and suppliers.

Paul is the company founder’s son, again it can be seen that Paul takes this legacy very seriously. Paul acts as liaison between BHE Services and major clients, he can be relied upon to make sure the processes that are in place to deliver the service actually reach the end user.

Paul’s input into the strategic direction of the company is fundamental to its success yet remains a key player in operational activities at many levels. 

Bill is a Member of the Institute of Supervisory Management. He has a wealth of experience in Health and Safety and personnel management.

As General Manager he has a wide remit which includes Company Secretary, Fleet Manager, Health and Safety Manager and Human Resources.

As part of his general operational management, Bill oversees performance in terms of KPIs and especially resident satisfaction. He has been instrumental in setting in place a number of policies and procedures covering Training, Quality Management, Environmental Management and Health and Safety.

Bill administered the processes to gain ISO 9001 and ISO 14001 accreditations.

A ‘Renewable Energy’ expert with experience in successfully providing energy efficient solutions to a varied client group. He has a range of associated project management skills and abilities, in addition to a strong commitment to satisfying the customer’s needs.

Developing the skills and abilities of others has featured significantly in his career. From training apprentices on site, to supporting the development of a ‘Renewable Energy’ training facility for the Chamber of Commerce, the rewards are considered as reciprocal for both trainer and trainee.

With a robust grounding in heating installation and maintenance and having a thorough understanding of the sector, Daniel can demonstrate a proven track record of his abilities and a dedication to energy conservation.

Daniel heads up the Renewable Energy Services Division. Daniel brings knowledge to the company through his work as a Company Director of his own Mechanical and Electrical company. This was a valuable experience which gave Daniel commercial awareness as well as strong business acumen. His work as a trainer / assessor in gas and renewable energy practices allowed him the opportunity to pass his skills on to others within the well respected Manchester Skills Centre, an organisation run by the Manchester Chamber Of Commerce.

Daniel also has held senior positions at successful renewable Energy companies throughout the UK and been through 5 MCS accreditations and assessments in various technologies.

Daniel’s proudest achievement was acting as Contracts Supervisor at The Building Research Establishment’s (BRE) Head Quarters, delivering a full renovation of a conventionally built property whilst fitting and integrating a number of ‘retro-fit’ Renewable Energy Technologies. This site is now used as the government’s ‘flag-ship’ research facility allowing ongoing research and development of renewable technologies.

The growth of our Renewable Energy Services Division requires significant time and energy from all staff. However, Daniel remains the driving force to coordinate and manage all tasks to make sure it is a success.

We are always looking for talented people to work with us.
In the first instance, submit your CV to:

BHE Services (Bolton) Ltd
Head Office:
Wilkinson House
Radcliffe Rd
Bolton BL3 1RU

Telephone: 01204 450450

This site is owned and operated by BHE Services (Bolton) Ltd, a company with limited liability registered in England & Wales with company number 01009667.

Head Office:
Wilkinson House
Radcliffe Rd
Bolton BL3 1RU

Telephone: 01204 450450

Liverpool Office:
7th Floor, Silk House Court
Tithebarn Street
Liverpool L1 2LZ

Telephone: 0151 268 1019

Newcastle Office:
Cuthbert House
City Road
All Saints
Newcastle NE1 2ET

Telephone: 0114 358 2025

Wigan Office:
Unit 16, Rosebridge Court
Rosebridge Way
Wigan WN1 3DP

Telephone: 01204 386447

Sheffield Office:
Watson Chambers
5-15 Market Place
Sheffield S1 2GH

Telephone: 0191 204 9130

...due in part to the introduction of ever more efficient technologies and partly to a combination of government grants and guaranteed feed-in tariffs that make many forms of renewable energy a very secure and astute investment.

However, the very speed of these changes presents customers with a bewildering range of options and choosing the right renewable energy package can seem anything but straightforward. That’s why, before we do anything else, our Renewable Energy Services team will talk with you to discuss your requirements in detail. We will then inspect your property and the surrounding site to ensure that the proposal we give you is both technically feasible and, just as importantly, financially prudent for you.

This free advisory service isn’t limited to the proposed installation either. We will look at a broad range of energy efficiency issues within your property to ensure that you aren’t needlessly wasting resources and that wherever you do spend money, you spend it where it really counts. 

What this all means in practice is that we will never try to sell you a renewable energy system that won’t pay its own way. To prove it, we will give you a clear and detailed projection that shows exactly how much the installation will cost and, set against that, how much you can expect to save over its working life. Using government-approved calculations, we will demonstrate how quickly your new system is likely to pay for itself and what your total savings will be over its whole lifetime.

In short, whatever your circumstances, we will work with you to identify the very best solution for you.

To find out more about our renewable energy systems and services, please use the following links or contact us today.

Technologies such as solar photovoltaic arrays, solar water heating systems and air source heat pumps not only contribute to a low-carbon future, they also enable the homeowner to benefit from years of free and sustainable energy.

To help clients to embrace the benefits of these renewable energy systems, we have introduced an affordable new design and installation service that combines all the advantages of 21st century technology with the customer care and professionalism that only come with decades of industry experience.

BHE Renewable Energy Services
(visit our renewable energy services website)
We design and install all common forms of renewable energy systems – from solar photovoltaic panels and solar water heating systems to heat pumps, wind turbines and combined heat and power (CHP). Whatever technology you prefer, you can be confident that we only use equipment from the very best international manufacturers and that all our systems are approved under the UK Microgeneration Certification Scheme.

As specialists in domestic heating services, we undertake annual gas appliance servicing of all types of appliances (such as boilers, fires, water heaters and warm air heaters), as well as flue replacements and the testing, cleaning and renewal of battery powered smoke alarms.

BHE operatives are fully qualified and experienced in all types of domestic heating services and can help you with:

Gas Leaks – Boiler Servicing – Full Central Heating Systems – System & Combi Boilers – Power-flushing – Gas Safety Certificates – Landlords’ Annual Gas Safety Certificates – Hot Water/Central Heating Faults – Boiler Exchanges & Conversions.

To find out more about any of these services, please contact us today.

Working on behalf of clients ranging from private homeowners to local authorities and housing associations, we install full central heating systems as well as individual elements including boilers, vented and unvented water cylinders, radiators, pumps and associated pipework.

In addition to carrying out installations of the highest professional standard, we also offer all the back-up services you need to keep your heating systems running safely, reliably and cost effectively. These are carried out by qualified Gas Safe Registered operatives and include servicing, maintenance, testing, safety certification, 24 hour emergency call-outs and day to day repairs.

We work across the complete spectrum of central heating systems, whether utilising combi boilers, condensing boilers or system boilers, and we install many leading brands including Alpha, Ariston, Baxi, Ideal, Glow Worm, Potterton, Vaillant and Worcester Bosch. All our boiler installations carry a warranty with the option of a full servicing contract for your peace of mind.

Before the start of any work, one of our supervisors will visit your premises and provide you with technical advice and a free survey and estimate for all new installations and boiler exchanges. The condensing boilers we fit are always highly efficient in accordance with the Government Green Initiative giving you the perfect opportunity to lower your fuel bills. You can also be confident that you are helping to minimise carbon emissions whilst simultaneously improving the value of your property.

For additional information about sustainable, energy-saving heating systems, please refer to our renewable energy services pages, which include information about Ground Source heat pumps, Air Source heat pumps, Wind Turbines, Biomass, Solar Photovoltaic panels and solar water heating systems.

Our aim is to offer you a complete and comprehensive plumbing, heating and renewable energy service, so whatever your requirements, one call is all it takes.

BHE Services – Our Capabilities:
Our reputation is one of our most treasured assets so we take great care to maintain it. For this reason, we only deliver services at which we excel. Our fields of expertise cover:

Domestic Plumbing & Heating Services

Combi Boilers

Condensing Boilers

Breakdown Callouts

Renewable Energy Technologies

Customer Satisfaction:
Customer safety and satisfaction are two of our main priorities and all BHE Services operatives take the utmost care in maintaining the quality of their workmanship. We strive to provide aesthetically pleasing installations that perform to the highest standards of longevity, efficiency, safety and environmental protection.

Our Philosophy:
At BHE Services, we aim to be a wholly responsible business accountable to our customers, to our employees, to local communities and to the environment. That’s why we take great care to meet all our professional and ethical obligations and to back up our claims with independent accreditations and endorsements.

BHE Services is formally registered under the ISO 9001 international standard for quality assurance and the ISO 14001 international standard for environmental management. We carry full public and employee liability insurance and have an in-company Health and Safety policy as well as an equality and diversity policy.

Improving Customer Service through New Technology:
We are proud of our heritage but we have the ability to evolve and we look constantly to improve customer service in any way we can. We have invested heavily in IT systems and all vehicles have GPS-based locating units that have greatly improved our cost and time efficiencies. This is particularly useful during emergency call-outs because we can quickly and accurately identify the nearest operative with the required skills.

PDAs (Personal Digital Assistant) have been in use for a number of years and our database is updated to meet changing needs - enabling instant paperless communication. This facilitates effective job tracking, makes accurate information readily available to our operatives in the field and enables us to be more precise with appointment times for tenants. In a similar vein, our use of Opti-time scheduling and appointment software helps us to maintain our excellent rapid response performance whilst making us even more efficient in allocating skill sets and reducing the need for travel. This increases performance on any given contract and makes appreciable cost savings, which are routinely shared with customers. Each year worthy causes are chosen to receive a charitable donation.