Heart of the Lakes is a family run holiday cottage letting agency based in the heart of The Lake District, with holiday cottages located throughout the National Park.

Since January 2017 BHE Services Ltd has carried out annual boiler services, Landlord Gas Safety checks and generally maintained just over 100 of our managed properties heating systems, as well as twenty five ‘Five Star’ apartments at a prestigious time share development in Keswick that we also manage.

In that time BHE has also replaced at least 8 ‘beyond repair’ boilers, in some cases with little more than 24 hours’ notice, including the heating system at our large main office in Ambleside. Whether it be a standard service or a full boiler replacement BHE has always proved to be extremely competitive price-wise; something that our discerning property owners greatly appreciate.

In the holiday cottage letting business time is of the essence, and BHE has without fail responded to our ‘emergencies’ as quickly as possible, usually within 24 hours. If parts have been required they have left heating systems in a safe working order if possible and then returned to fit the required parts as soon as they have been received by them. The BHE engineers often come into contact with the property guests and without exception they have proved to be both polite, understanding and very knowledgeable about their trade; and the same can be said for the office staff in all our communications with them.

We have dealt with various plumbing and heating companies over the years, including the larger nationwide ones, but I would have absolutely no hesitation recommending BHE Services Ltd for either individual domestic homes or multi-property businesses such as ours.

Graeme Drylie, Maintenance Dept, Heart of the Lakes

Gary carried out the annual boiler service. He was extremely efficient & polite. Excellent, well done! Keep up the good work.

Mrs Walker, Wigan

Very impressed with Connor. He’s very polite and has done an amazing job. He’s a credit to BHE!

Mr Carter, Wigan

Connor is a credit to the company! He’s a star. Very polite and friendly. He’s done an excellent job.

Mark, Bolton

BHE provided a great service. It was a pleasure to speak to Rachael who not only sorted problems out but cheered me up as well. In particular I would like to compliment Stuart the engineer who provided a respectful, friendly and extremely proficient service.

Jeff and Lillias, Bolton

Please thank the lads for a great job, very neat and tidy, boiler and MiGo controller working a treat.

Mr Lowe, Bolton

Very impressed with the lads, they just got on with the job with no trouble at all.
Addressed any problems and dealt with them efficiently and quickly.

Mr Swinton, Bolton

Very tidy and efficient installation thanks to Stuart!

Mr Barnard, Ambleside

Good morning Rachael/Martin.

Reference our new central heating system provided by yourselves this month.
We would like to say how professional the whole installation has been.The system works perfectly and the workmanship has been excellent. Andrew and his team were a pleasure to meet they left our house clean and tidy and all work was completed in the time quoted.

We would have no problem whatsoever in recommending your company.We can be contacted on this e mail address should you require us to verify.

Thank you,

Mr & Mrs P Conaghan

I’d just like to thank you for your prompt attention and professionalism whilst dealing with the fault on my 21 year old Myson Apollo boiler.

A few days previously, I had a Gas Safe Engineer from another company take a look at it, and was told that it was “probably knackered” and that I should fit a new condensing boiler. Despite not being urgent – it is Summer and I do have an immersion heater as backup for hot water – you had a Gas Engineer with me within one and a half hours of my initial telephone call. Les (superstar legend that he is) listened patiently whilst I gave a brief history of the problem, then told me what he thought was the cause before starting work. In under an hour, he had correctly diagnosed and rectified the fault to my complete satisfaction – and all for the cost of your standard call-out charge of £54!

I am completely delighted and impressed by the skill, speed and professional approach demonstrated by your staff in all my dealings with them, from initial contact with Jeff through to successful resolution by Les, and would certainly recommend BHE Services to friends, family and acquaintances the future.
Thank you for giving the old girl a new lease of life, and hopefully another twenty years of faithful service.

Mike Beaver, Manchester

Hi Martin , A man named Tony one of your engineers came to install our new cooker today , He was very pleasant and polite , did a superb job for us , We are very pleased .

Frank Crook, Wigan


Very pleased that the boiler was fitted so quickly after permission to install was granted. Electrical earthing brought up to the latest specifications. Everything completed in one day.

Mr Melling, Arnside Road, Hindley

Delighted with the quality of workmanship. Would recommend BHE to anyone.

Mrs Pendry, Shipham Close, Leigh

The installers and the electrician were all excellent. They worked very efficiently and didn’t even stop for a lunch break. Would definitely recommend. Many thanks.

Mrs Heffey, Albury Way, Wigan

It was a hard job because all pipework had to be replaced and they helped to remove items. Also finished on time. I was impressed. Well done.

Mrs Shaw, Baxter Street, Standish

Very efficient and good quality of work carried out. Arrived on time and completed work same day. I would highly recommend BHE.

Mrs Houlihan, Sale Lane, Tyldesley

Fantastic service from start to finish. The installers, Ryan and Danny, were both highly professional, polite and courteous and a true credit to BHE.

Mrs Thomas, Rydal Street, Leigh.

Your electrician was very polite and courteous and kept us well informed of what he was doing. Thank you very much.

Mrs O’Connor of Lynton Road, Tyldesley.

The service was excellent and the installers were very helpful and pleasant.

Mrs Sparks, of Melrose Drive, Winstanley.

I am extremely pleased with the work. Workmen worked hard and long to achieve an excellent result. My thanks to everyone for their efforts.

Mrs Jones, of Simpkin Street, Abram.

The workmen were brilliant and very professional. They left no mess and at all and I was really pleased with the job they did.

Mrs Burgess, of Organ Street, Leigh.

The three young men who came were brilliant and very hard working. They never stopped for a break, just kept going. They were very polite and helpful and a joy to have in my house. I would recommend them to anyone.

Brenda Clarke of Leigh.

Heating engineers worked straight through without a break till the job was finished. Electrician Dave took time to explain controls and the programmer and asked were we satisfied with the work. A supervisor came out and checked that everything was done to our satisfaction.

Mr Green of Platt Bridge.

We have been very pleased throughout the whole process of installation, right from the initial visit to completion. Everything was neatly and professionally carried out and we are completely satisfied with the end result.

Mr & Mrs Taylor, of Bolton.

The three young men who came were brilliant and very hard working. They never stopped for a break, just kept going. They were very polite and helpful and a joy to have in my house. I would recommend them to anyone.

Brenda Clarke of Leigh.

Regarding the workmanship, I am very pleased with the way they worked. You can be very proud of your men. first when I was told that a plumber was coming, I thought it was just to look at the job. I had to go out. Imagine my delight when I came home to find the boiler already installed. I will recommend your company to anyone. Thank you very much

Mrs Bilsbury of Lowton.

The installers were punctual, polite and hard working. The electrician was informative and the whole procedure was conducted in a professional manner. Very happy with the outcomes. Thank you very much.

Mrs Taylor of Golborne.

Simon and Glen went the extra mile to get the job done in one day even though the work was challenging for them due to the house structure.

Mr Bibby of Aspull.

The work team who fitted my boiler could not have been nicer people to have in your home and very helpful with me at understanding how to use it properly.

Mrs Jones of Leigh.

I would highly recommend your company to friends, family and work colleagues. Your employees are excellent workmen.

Mr Eastham of Standish.

I would like to say that the installation of the boiler was done to a very high standard and that the installers were polite and very hard working. The whole experience was very well managed from start to finish.

Mr Orrell of Hindley.

We would like to express our thanks for the recent installation by your company. We understand it was not the easiest of jobs but it was carried out with the minimum upheaval and mess. Please pass on our sincere thanks to the engineers involved.

Mr McAleavy of Ashton-In-Makerfield.

We would like you to know that your installation team is a credit to your company. An excellent job, professionally planned and executed. Thank you so very much.

Mr Lord of Wigan.

No mess left. The installers were well mannered and courteous. I will recommend them to family and friends. A job well done. Thank you to BHE Services.

Miss Fletcher of Shevington.

The lads who came to fit the boiler were top class. Many thanks.

Mr Warburton of Shevington.

Very efficient and good quality of work carried out. Arrived on time and completed the same day. I would highly recommend BHE.

Mrs Houlihan of Tyldesley.

The men worked very hard. They were very pleasant, clean and tidy.

Mrs Mitchell of Wigan.

I was an exgas fitter for 32 years with British Gas. The quality of their work, Dan and Ben, was a credit to them. Well done, lads. Keep it up. The follow up electrician was excellent as well. Thanks for an excellent job. Superb.

Mr Painter of Hindley.

Very satisfied with the service I received. I will certainly recommend your company to my friends.

Mrs Clare of Lowton.

Completely satisfied and a great job done.

Mrs Corston of Bolton.